In July 2021, the state of New Jersey enacted legislation that requires all water providers to share with customers the material of both the utility-owned and customer-owned service lines leading to their properties. In addition, it also requires utility companies replace utility-owned and customer-owned lead and galvanized, which is now being treated as lead according to the new state law, service lines by 2031.
New Jersey American Water is committed to replacing all lead and galvanized water service lines by 2031. Customers can visit www.newjerseyamwater.com/leadfacts to learn more about the program, look up their address on the interactive inventory map as well as a variety of resources to help educate customers about lead service lines and the company’s replacement process.
Over the coming [weeks/months], New Jersey American Water will be assessing service line materials in Hazlet Township by performing a “test hole” near the water meter or curb stop of identified homes. The service line is the pipe that connects your home to the water main in the street. A portion of the service line to your residence is owned by New Jersey American Water, while the other portion is owned by the homeowner. One or both portions of the service line may be exposed for inspection.
If the service line is confirmed to be lead or galvanized, New Jersey American Water will add it to an upcoming replacement project in your area. There is no direct, out of pocket cost to you at the time of the replacement.
Please note: Customers can still use their water as you normally would as the water provided by New Jersey American Water continues to meet state and federal water quality standards, including those set for lead.
Customers are strongly encouraged to update their contact preferences and opt-in for service-related notifications from New Jersey American Water at www.amwater.com/mywater. Customers can decide how they are notified either via phone, email or text and can add up to three phone numbers and three email addresses.
To learn more about the program, please visit www.newjerseyamwater.com/leadfacts. Any questions customers may have about the program that are not answered by the frequently asked questions online can be sent to New Jersey American Water Lead Team at firstname.lastname@example.org.